Delete Your Ridy Driver Account

Last updated: August 23, 2026

This page explains how to permanently delete your account and associated data from the Ridy Driver application (package com.gaadhi2.RidyDriver), published by GAADHI HARGEISA LTD.

1. How to Delete Your Account In the App

1. Open the Ridy Driver app and sign in with your phone number.
2. Go to your Profile.
3. Scroll to the bottom and tap Delete Account.
4. Confirm your identity with the OTP code sent to your phone.
5. Confirm the deletion when prompted.

Deletion begins immediately upon confirmation. Your sign-in credentials stop working straight away.

2. How to Request Deletion Without the App

If you can no longer sign in — for example because you lost the phone number registered to your account — email privacy@ridy.so from the email address on your driver profile, or include the phone number the account was registered with so we can verify you.

We will verify your identity and complete the deletion within 30 days of the request, and confirm by email once it is done.

3. What Data Is Deleted

The following are permanently deleted:

• Driver profile — name, phone number, email, profile photo, and vehicle details
• Verification documents — driver's licence, vehicle registration and insurance images stored in our file storage, along with their verification records
• Location data — your last known and live location records
• Notifications — notification history and push-messaging tokens
• Earnings extras — incentives, streaks and weekly challenge progress
• Support and safety records — support tickets, bug reports and safety incident reports you filed
• Sign-in account — your authentication account, so the phone number can no longer sign in

Any ride still assigned to you at the moment of deletion is cancelled so that no rider is left waiting.

4. What Data Is Retained, and Why

Two categories of data are not deleted outright:

Anonymised ride records

Riders keep their own trip history, which includes the trips you drove. We remove your name, phone number and photo from those records and replace your name with "Deleted Driver". The trips remain visible to the rider, but can no longer be linked back to you.

Anonymised financial records

Fare and payout records are retained in anonymised form as required for accounting, tax and legal compliance. They are not linked to your profile and are not used for any other purpose after deletion.

Nothing retained is used to identify you, contact you, or build a profile of you.

5. Related Documents

• Ridy Driver Privacy Policy
• Ridy Driver Terms of Service