Last Updated: March 6, 2026
Ridy ("we," "our," or "us") operates the Ridy mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.
1. Information We Collect
1.1 Information You Provide
- Phone Number: Used for account creation and authentication via SMS verification.
- Name: Your display name within the App.
- Home and Work Addresses: Saved locations for quicker ride booking.
- Emergency Contacts: Contact names and phone numbers you choose to add for ride safety.
1.2 Information Collected Automatically
- Location Data: We collect your device's precise location (when you grant permission) to display your position on the map, find nearby drivers, calculate routes, and provide accurate pickup and drop-off services.
- Device Information: Device model, operating system version, and unique device identifiers for push notifications (FCM token).
- Usage Data: App interaction data, session information, and feature usage through Firebase Analytics.
- Crash Data: Crash logs and diagnostic data through Firebase Crashlytics to improve app stability.
1.3 Information Created Through Use
- Ride History: Pickup and drop-off locations, route data, ride timestamps, vehicle type selected, fare details, and ride status.
- Ratings and Reviews: Ratings and comments you provide about drivers.
- Payment Information: Payment method (cash or other), transaction status, and ride pricing.
- Rewards Points: Points earned and redeemed through the loyalty program.
- Coupon Usage: Coupon codes applied and discount amounts.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the ride-hailing service.
- Match you with available drivers based on your location and requested vehicle type.
- Send push notifications about ride status updates (driver accepted, arriving, arrived, ride completed).
- Process payments and maintain transaction records.
- Manage your rewards points and coupon redemptions.
- Improve the App through analytics and crash reporting.
- Communicate with you about your account or rides.
- Ensure safety through emergency contact features.
- Comply with legal obligations.
3. Device Permissions
The App requests the following device permissions:
| Permission | Purpose |
|---|
| Location (When In Use) | Show your position on the map, find nearby drivers, and provide accurate pickup and drop-off services. |
| Contacts | Allow you to quickly add emergency contacts for ride safety. We only access contacts when you choose to add an emergency contact. |
| Microphone | Allow you to speak location names for faster ride booking using voice input. |
| Speech Recognition | Convert your spoken words into location names for the booking interface. |
| Push Notifications | Send you real-time ride status updates and driver notifications. |
You can revoke any of these permissions at any time through your device settings. Revoking location permission will prevent core app functionality.
4. Data Storage and Security
- Your data is stored securely using Google Firebase (Cloud Firestore) with encryption in transit and at rest.
- Authentication is handled through Firebase Authentication with SMS-based OTP verification.
- We use industry-standard security measures to protect your personal information.
- Offline data persistence is enabled for improved app performance; cached data is stored locally on your device.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Drivers: Your name, pickup location, and destination are shared with the driver assigned to your ride.
- Service Providers: Google (Firebase, Google Maps, Google Places) for infrastructure, mapping, and location services.
- Legal Requirements: When required by law, regulation, or legal process.
- Safety: To protect the rights, safety, or property of our users or the public.
6. Data Retention
- Account data is retained for as long as your account is active.
- Ride history is retained for record-keeping and dispute resolution.
- You may request deletion of your account and associated data by contacting us.
7. Children's Privacy
The App is not intended for use by children under 18. We do not knowingly collect personal information from children under 18.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and data.
- Opt out of push notifications through device settings.
- Revoke device permissions at any time.
9. Third-Party Services
The App uses the following third-party services, each with their own privacy policies:
- Google Firebase (Authentication, Firestore, Analytics, Crashlytics, Cloud Messaging, Cloud Functions)
- Google Maps Platform (Maps, Places, Directions)
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App or via push notification.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: mfarahoxlfc@gmail.com
For FAQs and additional help, visit our Support page.
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